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Our mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

Success Stories

Cliffeth Tucker


In 2016, Cliffeth Tucker was unemployed and living in Florida. A single mother with four children, she was facing a number of challenges. After some thought, she decided to move to Boston to be closer to her sister.

Cliffeth was glad she made the move, but life in Boston continued to be challenging for the 30-year-old.  When she was referred to Goodwill by the Massachusetts Department of Transitional Assistance, she was determined to make the most of the opportunity.

Cliffeth enrolled in First Step, Goodwill’s three-week job-readiness program that prepares individuals for the workforce. In the class, Cliffeth updated her resume, refined her job search, and participated in mock interviews, among other things.

“I got a lot out of the mock interviews,” she said. “It was so helpful to do interviews with a lot of different people and hear their feedback on how you present yourself. It was a really good program.”

Out of First Step, Cliffeth got a job in customer service in the Longwood medical area, but soon moved on to Beth Israel Deaconess Hospital as a unit coordinator. She is now in a program at Beth Israel to become a surgical technologist. She credits the Goodwill First Step program with getting her on track and into a field she loves and that allows her to support her children.

“It helped me focus on what I wanted to do,” said Cliffeth.

Michael Capezzuto


When 32-year-old West Springfield resident Michael Capezzuto came to Goodwill’s Career Academy in Springfield, he had a strong desire to work, but had limited job skills and work experience to fall back on. He had worked off and on in his family’s landscaping business, but was ready for a change and was looking for full-time employment.

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