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About Goodwill
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Our mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

Joanne K. Hilferty

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Joanne K. Hilferty
President & CEO

Joanne K. Hilferty is President and CEO of Morgan Memorial Goodwill Industries, an organization dedicated to helping individuals with barriers to self-sufficiency to achieve independence and dignity through work. She was appointed in 1995 and, under her leadership, Goodwill has expanded significantly in terms of revenue, geographic reach, the number of individuals served, and the range of programs offered. Today, Goodwill operates multiple social enterprises, including The Goodwill Stores; works with nearly 200 employers to meet workforce needs; and provides job training and career services for 6,300 individuals across the Commonwealth of Massachusetts.

Prior to joining Goodwill, Hilferty provided senior leadership in health care information businesses in the Boston area as President of Medical Intelligence, Inc., President of Clinical Pathways, and Vice President of the Health Data Institute. Prior to that, she was a Vice President at Caremark in Southern California. She has also worked as the Deputy Commissioner for the New York State Office of Mental Health, Assistant Director of the New York State Housing/Medical Care Facilities Finance Agencies, and on the staff of the New York State Budget Division.

Hilferty currently serves as Chair of the Board of the Associated Industries of Massachusetts, and is a member of the Board of the Massachusetts Society of Human Service Providers. She is a former Board member of Goodwill Industries International and has been appointed to numerous Boston economic development advisory groups. Morgan Memorial Goodwill Industries has been named a Top 100 Women-Led Business by The Commonwealth Institute and The Boston Globe Magazine every year since 2014.

Hilferty has received the Greater Boston Chamber of Commerce Pinnacle Award for not-for-profit management, the Women’s Business Hall of Fame Award, and the Providers’ Council Executive Director of the Year Award. She is a Phi Beta Kappa graduate of Brown University and has a Master’s degree from the Princeton School for Public and International Affairs. She lives in Cambridge, Massachusetts.

Did you know?

Morgan Memorial Goodwill Industries was founded in 1895 in Boston’s South End to provide residents with jobs and to furnish the community with low-cost goods. It was the first in what is now a worldwide network of more than 160 affiliates.

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Liberty Mutual


Liberty Mutual and Goodwill share a strong commitment to accessibility for individuals of all abilities. As a longstanding Goodwill partner, Liberty Mutual has provided many types of support over the years.

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