About Goodwill
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Our mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

Joanne K. Hilferty

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Joanne K. Hilferty
President & CEO

Joanne K. Hilferty is President and CEO of Morgan Memorial Goodwill Industries, an organization dedicated to helping individuals with barriers to self-sufficiency to achieve independence and dignity through work. She was appointed in 1995 and, under her leadership, Goodwill has expanded significantly in terms of revenue, geographic reach, the number of individuals served, and the range of programs offered. Today, Goodwill operates multiple social enterprises, including The Goodwill Stores; works with nearly 200 employers to meet workforce needs; and provides job training and career services for more than 7,500 individuals across the Commonwealth of Massachusetts.

Prior to joining Goodwill, Hilferty provided senior leadership in health care information businesses in the Boston area as President of Medical Intelligence, Inc., President of Clinical Pathways, and Vice President of the Health Data Institute. Prior to that, she was a Vice President at Caremark in Southern California. She has also worked as the Deputy Commissioner for the New York State Office of Mental Health, Assistant Director of the New York State Housing/Medical Care Facilities Finance Agencies, and on the staff of the New York State Budget Division.

Hilferty currently serves as Chair of the Board of the Associated Industries of Massachusetts, and is a member of the Board of the Massachusetts Society of Human Service Providers. She is a former Board member of Goodwill Industries International and has been appointed to numerous Boston economic development advisory groups. Morgan Memorial Goodwill Industries has been named a Top 100 Women-Led Business by The Commonwealth Institute and The Boston Globe Magazine for the last five years.

Hilferty has received the Greater Boston Chamber of Commerce Pinnacle Award for not-for-profit management, the Women’s Business Hall of Fame Award, and the Providers’ Council Executive Director of the Year Award. She is a Phi Beta Kappa graduate of Brown University and has a Master’s degree in Public Affairs from the Woodrow Wilson School at Princeton University. She lives in Cambridge, Massachusetts.

Did you know?

A popular Netflix series has some local residents “tidying up” and donating to Goodwill.



Goodwill relies on partnerships with businesses, foundations, and community organizations to advance its mission. The list of organizations is long. Some send volunteers. Some hire job trainees. Some work with mobile crews. Some donate funds. Some donate clothing or household items.

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