About Goodwill

Our mission is to provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work.

Joanne K. Hilferty

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Joanne K. Hilferty
President & CEO

Since 1995, Joanne K. Hilferty has served as president and CEO of Morgan Memorial Goodwill Industries, where she provides strategic leadership and direction in order to fulfill Goodwill's mission to provide individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work. Goodwill provides job training, career services, and youth programming for more than 10,000 residents of eastern and central Massachusetts each year.

During Ms. Hilferty's tenure, the number of program participants served by the organization has grown from 900 to more than 10,000. These are individuals who are among the "hardest to employ" because of the challenges they face including disabilities, lack of job skills, limited English, and homelessness. Under her leadership, Goodwill has also built numerous successful business collaborations with organizations such as The TJX Companies, Stop & Shop, Vinfen, Pine Street Inn, Dunkin' Brands, and Boston Medical Center that have resulted in a wider range of employment opportunities for the individuals Goodwill serves. Goodwill has also substantially strengthened its role as a social enterprise by growing its retail operation and expanding its other social enterprises, thereby increasing the number of internships for Goodwill trainees.

Prior to joining Goodwill, Ms. Hilferty was President of health care technology companies and a senior official in New York State government. She has a master's degree in Public Affairs from the Woodrow Wilson School of Public and International Affairs at Princeton University and a bachelor's degree from Brown University.

Ms. Hilferty serves on the Board of Directors for the Massachusetts Council of Human Service Providers and the Associated Industries of Massachusetts. She is the recipient of the Greater Boston Chamber of Commerce Pinnacle Award for not-for-profit management, the Women's Business Hall of Fame Award and the Providers' Council Executive Director of the Year Award.

Did you know?

Headed to the movies anytime soon? If the film was shot in Massachusetts, there is a good chance some of the furniture from the movie will appear soon at a neighborhood Goodwill - a bit of Hollywood glam for a thrift store price.

Learn more about Hollywood glamour at Goodwill...

Eric Chouinard - I Will Work

Visitors to the Peabody Essex Museum (PEM) in Salem see exhibitions and collections that include Native American artifacts, fashions of Iris Apfel, photographs by Valerie Belin, and paintings from India.  What they don’t see is dust, fingerprints, or smears.  That’s because the museum hired an enthusiastic high school student named Eric Chouinard as a member of their maintenance and janitorial team.

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