Our mission is to provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work.

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Joanne K. Hilferty

Joanne K. Hilferty
President & CEO

Joanne K. Hilferty has served as president and CEO of Morgan Memorial Goodwill Industries since 1995. Under Ms. Hilferty's leadership, the number of program participants served in Goodwill’s job training programs, and career services has grown from 900 to nearly 9,000. Youth services have been expanded to include year-round programs. During her tenure, Goodwill has built numerous successful business collaborations with employers such as The TJX Companies, Stop & Shop, Whole Foods Markets, Sovereign Bank, Vinfen, Pine Street Inn, and Boston Medical Center.

Goodwill has strengthened its role as a social enterprise by restructuring and then growing its retail operation and expanding its other social enterprises. Also, Goodwill's headquarters was recently renovated; the almost $5 million project was funded with philanthropic dollars and New Markets Tax Credits without incurring new long-term debt.

Prior to joining Goodwill, Ms. Hilferty was president of health care technology companies and a senior official in New York state government. She is the recipient of the Greater Boston Chamber of Commerce Pinnacle Award for not-for-profit management, the Women's Business Hall of Fame Award, and the Providers' Council Executive Director of the Year Award.

Ms. Hilferty serves on the Boards of Directors for the Massachusetts Council of Human Service Providers and Associated Industries of Massachusetts.

Ms. Hilferty is a Phi Beta Kappa graduate of Brown University and has a master’s degree in public affairs from the Woodrow Wilson School at Princeton University.